High customer satisfaction
Although the industry measures satisfaction through the KLAS Survey,
which we have been successful with, it is only once a year. Every quarter Acusis clients are asked
how likely it is that they would recommend our service to a friend of colleague.
If a customer answers 9 or 10, they are a promoter of Acusis. If a customer answers below a 6, they are a detractor.
Anything in between is considered a passive customer. This is based on a standard quality metric developed by Fred Reichheld called
the Net Promoter Score. Quality can be measured by asking a simple loyalty question and following through on improvements suggested by the customer.